The 3DEXPERIENCE Platform offers a robust suite of web applications designed to facilitate collaborative and innovative product development. However, users may encounter challenges during the utilization of these web apps, necessitating a systematic troubleshooting approach. This blog aims to address specific difficulties users may face when obtaining the Rx file for web apps, emphasizing the contrast with the more straightforward process on the SOLIDWORKS Rx side.
Challenges in Obtaining Rx File for Web Apps
One notable challenge users may experience is the complexity associated with acquiring the Rx file for web applications on the 3DEXPERIENCE Platform. In contrast to the SOLIDWORKS Rx side, where the process is relatively straightforward, obtaining the Rx file for web apps can be more intricate. Users have reported difficulties in locating and extracting the Rx file, which is essential for diagnosing and resolving issues related to performance, connectivity, or other technical issues.
TSM (Troubleshooting Machine):
To aid users in troubleshooting, the platform employs the Troubleshooting Machine (TSM) to capture crucial data, including video, browser console logs, http(s) exchanges, system information, and more. This information is invaluable for solving errors and enhancing the overall user experience.
With the below-mentioned steps and process, we will install and run the TSM for capturing the log or Rx files:
To simplify the installation process, follow these steps:
Conclusion: Empowering Users, Enhancing Experiences
In the ever-evolving landscape of digital collaboration, effective troubleshooting is the cornerstone of success. By demystifying the process and equipping users with the tools and knowledge they need to overcome obstacles, we empower them to unlock the full potential of 3DEXPERIENCE web apps. Together, we can cultivate a culture of innovation, resilience, and continuous improvement, ensuring that every user’s journey on the platform is smooth, seamless, and rewarding.
We Urge You To Call Us For Any Doubts & Clarifications That You May Have. We Are Eager to Talk To You
Call Us: +91 7406663589
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